Global Call Centers Strategic Business Report 2023: Market To Reach $494.7 Billion By 2030 From $314.5 Billion In 2022 - U.S. Is Estimated At $110 Billion, While China Is Forecast To Grow At 6.6% CAGR

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डब्लिन (बिजनेस तार) “Call Centers – Global Strategic Business Report” में जोड़ा गया है ResearchAndMarkets.com के की पेशकश की.

Global Call Centers Market to Reach $494.7 Billion by 2030

The global market for Call Centers estimated at US$314.5 Billion in the year 2022, is projected to reach a revised size of US$494.7 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2022-2030. In-House, one of the segments analyzed in the report, is projected to record 5.7% CAGR and reach US$369.8 Billion by the end of the analysis period. Growth in the Outsourced segment is estimated at 6.1% CAGR for the next 8-year period.

The call center industry has been undergoing significant changes in recent years, driven by various factors including technology transitions and expanding applications. The COVID-19 pandemic has had a substantial impact on the contact center industry, leading to a massive shift towards advanced technologies and workforce-related changes.

The market outlook for call centers in 2023 is influenced by these evolving dynamics. Economic factors also play a role in shaping the industry’s trajectory. In terms of market share, there are key competitors in the global call center industry, each with varying degrees of competitive presence categorized as strong, active, niche, or trivial.

Call centers are crucial components of customer service and communication strategies for businesses. They can be classified based on ownership, operations, and the nature of services offered. Various end-use markets rely on call centers for their operations.

The call center industry has seen a growing adoption of technology to improve operational efficiency and service quality. Developing markets, especially offshore call centers, have been driving growth in the industry. Demand for call center outsourcing services is on the rise, although in-house call centers still dominate.

Recent market activity reflects ongoing developments and trends in the call center industry, as well as the competition among world brands in this space. Overall, the industry continues to adapt to changing customer and market demands while leveraging technological advancements.

अमेरिकी बाजार का अनुमान 110.6 अरब डॉलर है, जबकि चीन के 6.6% सीएजीआर की दर से बढ़ने का अनुमान है

The Call Centers market in the U.S. is estimated at US$110.6 Billion in the year 2022. China, the world’s second largest economy, is forecast to reach a projected market size of US$11.4 Billion by the year 2030 trailing a CAGR of 6.6% over the analysis period 2022 to 2030.

अन्य उल्लेखनीय भौगोलिक बाजारों में जापान और कनाडा हैं, प्रत्येक का अनुमान 4.1-4.6 की अवधि में क्रमशः 2022% और 2030% बढ़ने का है। यूरोप के भीतर, जर्मनी लगभग 5% सीएजीआर से बढ़ने का अनुमान है।

नया क्या है?

वैश्विक आर्थिक माहौल और बाजार धारणा पर विशेष चर्चा
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कई भौगोलिक क्षेत्रों में बाज़ार उपस्थिति विश्लेषण - मजबूत/सक्रिय/आला/तुच्छ
ऑनलाइन इंटरएक्टिव पीयर-टू-पीयर सहयोगी बीस्पोक अपडेट
डिजिटल अभिलेखागार और ट्रेडमार्क अनुसंधान मंच तक पहुंच
एक वर्ष के लिए मानार्थ अद्यतन
साक्षात्कार, पॉडकास्ट, प्रेस वक्तव्य और इवेंट कीनोट के माध्यम से सीईओ, डोमेन विशेषज्ञों और बाजार प्रभावित करने वालों द्वारा साझा की गई बाजार भावनाओं के क्यूरेटेड यूट्यूब वीडियो प्रतिलेख तक पहुंच

मुख्य विशेषताएं:

रिपोर्ट विशेषता	विवरण
पृष्ठों की संख्या	1272
पूर्वानुमान की अवधि	2022 – 2030
2022 में अनुमानित बाजार मूल्य (यूएसडी)।	$ 314.5 बिलियन
2030 तक पूर्वानुमानित बाजार मूल्य (यूएसडी)।	$ 494.7 बिलियन
चक्रवृद्धि वार्षिक वृद्धि दर	5.8% तक
शामिल क्षेत्र	वैश्विक

बाजार के रुझान और ड्राइवर

Pandemic Drives Companies to Leverage of Novel Technologies
Digital First Emerges as Primary Strategy Among Call Centers
Companies Focus on Addressing the Evolving Customer Experience
Series of Emerging Strategies to Future-Proof Call Center Operations
Automation as Trending Pillar Set to Call Shots in the Contact Center Industry
Bright Side of Contact Center Automation
How AI is Rethinking Contact Centers in Rapidly Changing Landscape
Call Centers Step Up Investments in Conversational AI
Cloud Communications Continue to Reshape Call Centers market
The Age of Self Service Spearheads the Rise of AI in Call Centers
Omnichannel Engagement as Latest Buzzword for Unified Customer Experience
IVR Stays Steadfast, Makes a Stronger Pitch with AI
Integration of Social Media with Call Center Operations Opens New Possibilities
Self-Service Gains Attention as Technique of Choice for Customer
Data Analytics Rises as a Major Call Center Market Trend
Integrating CRM with Big Data Analytics Brings in Significant Benefits
Advanced Analytics Technology is Changing the Game for Call Centers
Recall Technology Adoption Rises in Call Centers
Companies Target Multi-Skilled Employees
From Cost Centers to Profit Centers – Call Centers Go Beyond Service & Support Functions to Adopt Sales & Marketing Capabilities
Virtual Agents Model Emerges as a New Profitable Approach
Hosted or Virtual Call Centers on the Rise
Call Recording and Monitoring: A Proven Channel for Quality Improvement
Average Call Length Continues to be a Key Quantification Metric
Call Abandonment Rates Bring In More Operational Transparency
Call Abandonment Rates by Call Center Size
CRM: A Shot in the Arm for Call Centers
CRM Technologies Herald Evolution of Multimedia Call Centers
CRM Comes to Aid in Multilingual Interactions
From CRM to eRM: Multichannel Centers on the Rise
Call Center Applications Diversify to Include Mobile Apps
Banking & Finance: The Largest Market for Call centers
Insurance Companies Lead in Call Center Technology Absorption
AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
AI-Powered Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
Robust Rise of e-Commerce & m-Commerce to Support Market Growth
Global B2C E-Commerce Sales in US$ Trillion for the Years 2019 through 2025
महामारी फास्ट फॉरवर्ड ईकामर्स ग्रोथ
Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities

चुनिंदा खिलाड़ियों पर ध्यान दें (कुल 486 विशेष रुप से प्रदर्शित)

[24]7 Inc.
3C Logic Inc.
Alorica, Inc.
ATOS S.A.
BT Communications (Ireland) Limited
Capita Customer Management Limited
Concentrix Corp.
Entel Call Center
EXL Service Holdings, Inc.
FoundeverT Group
जेनपैक्ट लिमिटेड
HCL BPO Services NI Ltd.
IBEX Global
IBM Global Process Services Pvt. Ltd.
Plusoft Informatica SA (Brazil)
टाटा कंसल्टेंसी सर्विसेज लिमिटेड
टेलीपरफॉर्मेंस एसई
TTEC होल्डिंग्स, इंक।
पश्चिम निगम
विप्रो लिमिटेड

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