A Truist az okostelefonok biometrikus adataival javítja a CX-et

Truist is enhancing its mobile banking capabilities to allow customers to validate their identities online, at the branch or an ATM. The Charlotte, N.C.-based bank sees an opportunity to leverage smartphones as “an extension” of the branch, in turn creating “a better client experience across all of our channels,” Ken Meyer, chief information officer of […]