글로벌 콜센터 전략 비즈니스 보고서 2023: 시장은 494.7년 2030억 달러에서 314.5년까지 2022억 달러에 도달할 것입니다. 미국은 110억 달러로 추산되는 반면, 중국은 CAGR 6.6% 성장할 것으로 예상됩니다 – ResearchAndMarkets.com

더블린 – (비즈니스 와이어) – “Call Centers – Global Strategic Business Report” 에 추가되었습니다 ResearchAndMarkets.com의 제공합니다.

Global Call Centers Market to Reach $494.7 Billion by 2030

The global market for Call Centers estimated at US$314.5 Billion in the year 2022, is projected to reach a revised size of US$494.7 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2022-2030. In-House, one of the segments analyzed in the report, is projected to record 5.7% CAGR and reach US$369.8 Billion by the end of the analysis period. Growth in the Outsourced segment is estimated at 6.1% CAGR for the next 8-year period.

The call center industry has been undergoing significant changes in recent years, driven by various factors including technology transitions and expanding applications. The COVID-19 pandemic has had a substantial impact on the contact center industry, leading to a massive shift towards advanced technologies and workforce-related changes.

The market outlook for call centers in 2023 is influenced by these evolving dynamics. Economic factors also play a role in shaping the industry’s trajectory. In terms of market share, there are key competitors in the global call center industry, each with varying degrees of competitive presence categorized as strong, active, niche, or trivial.

Call centers are crucial components of customer service and communication strategies for businesses. They can be classified based on ownership, operations, and the nature of services offered. Various end-use markets rely on call centers for their operations.

The call center industry has seen a growing adoption of technology to improve operational efficiency and service quality. Developing markets, especially offshore call centers, have been driving growth in the industry. Demand for call center outsourcing services is on the rise, although in-house call centers still dominate.

Recent market activity reflects ongoing developments and trends in the call center industry, as well as the competition among world brands in this space. Overall, the industry continues to adapt to changing customer and market demands while leveraging technological advancements.

미국 시장은 110.6억 달러로 추정되는 반면 중국은 CAGR 6.6%로 성장할 것으로 예상됩니다.

The Call Centers market in the U.S. is estimated at US$110.6 Billion in the year 2022. China, the world’s second largest economy, is forecast to reach a projected market size of US$11.4 Billion by the year 2030 trailing a CAGR of 6.6% over the analysis period 2022 to 2030.

다른 주목할만한 지리적 시장 중 일본과 캐나다는 4.1-4.6 년에 각각 2022 %와 2030 % 성장할 것으로 예상됩니다. 유럽 ​​내에서 독일은 약 5 % CAGR로 성장할 것으로 예상됩니다.

새로운 기능

• 글로벌 경제 상황과 시장 심리에 대한 특별 토론
• 글로벌 경쟁력 및 주요 경쟁사 비율 시장 점유율에 대한 정보
• 여러 지역에 걸친 시장 입지 분석 – 강력/활성/틈새/사소함
• 온라인 대화형 PXNUMXP 협업 맞춤형 업데이트
• 디지털 아카이브 및 상표권이 있는 연구 플랫폼에 대한 액세스
• XNUMX년 동안 무료 업데이트
• 인터뷰, 팟캐스트, 언론 성명 및 이벤트 기조연설을 통해 CEO, 분야 전문가 및 시장 영향력 있는 사람들이 공유한 시장 정서에 대한 선별된 YouTube 비디오 기록에 액세스할 수 있습니다.

주요 속성 :

시장 동향 및 동인

• Pandemic Drives Companies to Leverage of Novel Technologies
• Digital First Emerges as Primary Strategy Among Call Centers
• Companies Focus on Addressing the Evolving Customer Experience
• Series of Emerging Strategies to Future-Proof Call Center Operations
• Automation as Trending Pillar Set to Call Shots in the Contact Center Industry
• Bright Side of Contact Center Automation
• How AI is Rethinking Contact Centers in Rapidly Changing Landscape
• Call Centers Step Up Investments in Conversational AI
• Cloud Communications Continue to Reshape Call Centers market
• The Age of Self Service Spearheads the Rise of AI in Call Centers
• Omnichannel Engagement as Latest Buzzword for Unified Customer Experience
• IVR Stays Steadfast, Makes a Stronger Pitch with AI
• Integration of Social Media with Call Center Operations Opens New Possibilities
• Self-Service Gains Attention as Technique of Choice for Customer
• Data Analytics Rises as a Major Call Center Market Trend
• Integrating CRM with Big Data Analytics Brings in Significant Benefits
• Advanced Analytics Technology is Changing the Game for Call Centers
• Recall Technology Adoption Rises in Call Centers
• Companies Target Multi-Skilled Employees
• From Cost Centers to Profit Centers – Call Centers Go Beyond Service & Support Functions to Adopt Sales & Marketing Capabilities
• Virtual Agents Model Emerges as a New Profitable Approach
• Hosted or Virtual Call Centers on the Rise
• Call Recording and Monitoring: A Proven Channel for Quality Improvement
• Average Call Length Continues to be a Key Quantification Metric
• Call Abandonment Rates Bring In More Operational Transparency
• Call Abandonment Rates by Call Center Size
• CRM: A Shot in the Arm for Call Centers
• CRM Technologies Herald Evolution of Multimedia Call Centers
• CRM Comes to Aid in Multilingual Interactions
• From CRM to eRM: Multichannel Centers on the Rise
• Call Center Applications Diversify to Include Mobile Apps
• Banking & Finance: The Largest Market for Call centers
• Insurance Companies Lead in Call Center Technology Absorption
• AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
• AI-Powered Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
• Robust Rise of e-Commerce & m-Commerce to Support Market Growth
• Global B2C E-Commerce Sales in US$ Trillion for the Years 2019 through 2025
• 팬데믹 패스트 포워드 전자 상거래 성장
• Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities

엄선된 선수에 집중(총 486개 추천)

• [24]7 Inc.
• 3C Logic Inc.
• Alorica, Inc.
• ATOS S.A.
• BT Communications (Ireland) Limited
• Capita 고객 관리 제한
• Concentrix Corp.
• 엔텔 콜센터
• EXL Service Holdings, Inc.
• FoundeverT Group
• 젠팩트 제한
• HCL BPO Services NI Ltd.
• IBEX Global
• IBM Global Process Services Pvt. Ltd.
• Plusoft Informatica SA (Brazil)
• 타타 컨설팅 서비스 제한
• 텔레퍼포먼스 SE
• (주)티텍홀딩스
• 웨스트 코퍼레이션
• 와이프로 (주)

이 보고서에 대한 자세한 내용 https://www.researchandmarkets.com/r/bp2qfr

ResearchAndMarkets.com 정보

ResearchAndMarkets.com은 국제 시장 조사 보고서 및 시장 데이터를위한 세계 최고의 소스입니다. 우리는 국제 및 지역 시장, 주요 산업, 최고의 회사, 신제품 및 최신 트렌드에 대한 최신 데이터를 제공합니다.

Contacts

ResearchAndMarkets.com

Laura Wood, 수석 언론 관리자

press@researchandmarkets.com

EST 업무 시간 전화 번호 1-917-300-0470

미국/CAN 수신자 부담 전화 1-800-526-8630

GMT 업무 시간 : + 353-1-416-8900

• SEO 기반 콘텐츠 및 PR 배포. 오늘 증폭하십시오.
• PlatoData.Network 수직 생성 Ai. 자신에게 권한을 부여하십시오. 여기에서 액세스하십시오.
• PlatoAiStream. 웹3 인텔리전스. 지식 증폭. 여기에서 액세스하십시오.
• 플라톤ESG. 탄소, 클린테크, 에너지, 환경, 태양광, 폐기물 관리. 여기에서 액세스하십시오.
• PlatoHealth. 생명 공학 및 임상 시험 인텔리전스. 여기에서 액세스하십시오.
• 출처: https://www.fintechnews.org/global-call-centers-strategic-business-report-2023-market-to-reach-494-7-billion-by-2030-from-314-5-billion-in-2022-u-s-is-estimated-at-110-billion-while-china-is-forecast-to-grow-at-6-6-cagr/