Listen: How FIs can improve CX through site search personalization PlatoBlockchain Data Intelligence. Vertical Search. Ai.

Listen: How FIs can improve CX through site search personalization

Raleigh, N.C.-based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer experience. The $108 billion bank has a search bar in the middle of its homepage for easy navigation. The search option brings answers to client questions “without clicking a bunch of blue links,” Shane Closser, […]

Time Stamp:

More from Bankinnovation