DeepTarget Helps Banks and Credit Unions Personalize Customer Communications

• Financial services digital marketing innovator DeepTarget has launched its 3D Story on the Go product extension to its Digital Experience Platform (DXP).
• The new solution enables banks and credit unions to add immersive and adaptive user experiences to email, SMS, and social media marketing campaigns.
• Alabama-based DeepTarget made its Finovate debut at FinovateWest 2020.

DeepTarget has unveiled the new 3D Story On the Go product extension to its Digital Experience Platform (DXP). The new addition leverages consumer and business intelligence, as well as AI, to help banks and credit unions personalize customer communications and launch more effective marketing campaigns via email, SMS, and social media.

“Today’s consumers are digital users first and expect their financial institutions to deliver seamless, personalized, relevant experiences,” DeepTarget CEO Preetha Pulusani said. “As much as personalization is a growing expectation for consumers, achieving it is a growing challenge for many financial institutions, especially in understanding how and when to leverage consumer data.”

DeepTarget’s 3D Story On the Go enables banks and credit unions to boost engagement through some of the most widely-used channels by creating immersive and adaptive, prismatic user experiences. These AI-powered and insights-based, visually appealing experiences can be used for onboarding new customers, sending personalized offers and promotions, product announcements, and more. Crane Credit Union VP of Marketing Michael Hostetler highlighted the way DeepTarget’s technology has brought additional value to its email marketing efforts. “We use email extensively to communicate with our members based on DeepTarget’s AI-based predictive campaigns,” Hostetler said. “With 3D Story On the Go, it will be great to easily deliver a new, elevated level of AI-based personalized experience to our members.”

Founded in 2009 and headquartered in Huntsville, Alabama, DeepTarget made its Finovate debut at FinovateWest in 2020. At the event, the company demoed its 3D StoryTeller solution which brings an innovative, 3D user experience to DeepTarget’s Digital Experience Platform. The new offering helps financial institutions take advantage of social media platforms such as Instagram, Facebook, and Snapchat.

The introduction of 3D Story On the Go comes weeks after DeepTarget announced that MDT Credit Union, a credit union service organization (CUSO), would offer the DeepTarget integration into the Banno Digital Platform to its credit union customers. MDT President and CEO Larry Nichols underscored the importance of the digital experience to credit unions and their members, noting that DeepTarget’s technology helps them “maintain their differentiators – human connection, empathy, and exceptional service – within the digital network.”

Photo by Maksim Goncharenok