- Users of the Maya e-wallet and cryptocurrency platform have been experiencing delays in various transactions within the app, including purchasing, selling, and transferring cryptocurrencies.
- Maya responded by acknowledging the recent delays in crypto transactions and assuring users that each case is receiving their full attention.
- Maya emphasized that as a BSP-licensed Virtual Asset Service Provider (VASP), they prioritize the safety and security of their crypto services. They expressed appreciation for their customers’ patience and trust as they work to resolve the reported issues.
A number of users of the e-wallet and cryptocurrency platform Maya have been complaining about delays in transactions within the app, including purchasing, selling, and transferring crypto. Accordingly, BitPinas reached out to Maya for their response regarding the said issue.
Maya has provided a response to BitPinas.
User Complaints
First User: ADA From Maya to Binance
Last month, a Maya user reached out to BitPinas regarding the delay in their transaction with the platform which took 12 days before it got resolved.
The user claims to have sent ADA cryptocurrency from their Maya wallet to their Binance wallet on September 2nd. After confirming the transaction, the ADA tokens were deducted from their Maya wallet, but the amount has not yet appeared in their Binance wallet, even after more than a week.
Upon receiving the message, BitPinas contacted Maya to forward the user’s concerns.
The user also sent his complaints to the Maya customer service as well as to the Bangko Sentral ng Pilipinas (BSP), then on September 14th Maya replied to the user noting that the issue was resolved— 12 days after the transaction was made and after the user raised the issue with the BSP.
Second User: XLM From Crypto.com to Maya
Previously, on September 10th, a different Maya user reached out to BitPinas with a related issue. In this recent case, the user sent cryptocurrency from Crypto.com to Maya. As per the user, even after 10 days, the XLM token transfer remained unresolved on Maya’s platform.
The user confirmed that the transaction was tagged as success on Ccrypto.com but Maya says otherwise. They stated that the address at memo number of their transferred XLM were correct.
“I already reached out to them via email and their hotline. Na escalate na nga po to nakausap ko na yung manager nila sabi check ko from time to time pero 5 days na nakalipas wala pa ung XLM sa maya crypto account ko,” the user stated.
As of September 26, the user stated that they still haven’t received their crypto on Maya— the transaction was made on August 29th. BitPinas has not received an update yet regarding this concern.
Third User: SOL Transaction Took 4 Days to Complete
A member of the BitPinas Telegram group expressed shock upon learning that a transaction in Maya takes at least 12 hours to process, and that the said transaction actually took 4 days to complete.
Maya Response
Nick Wilwayco, Head for Public Affairs and Communications, told BitPinas that the firm is aware of recent delays in crypto transactions and is working to resolve them.
“We are aware of the recent concerns raised by a small number of users about delays in crypto transactions via the Maya app. Each case is receiving our full attention. For a swift resolution, we encourage our users to connect with our customer support team and provide pertinent details,”
Nick Wilwayco, Head of Public Affairs and Communications, Maya
Wilwayco noted that Maya being a BSP-licensed Virtual Asset Service Provider (VASP), it “assure our customers of the safety and security of our crypto services.”
As a BSP-licensed Virtual Asset Service Provider (VASP), we assure our customers of the safety and security of our crypto services. We appreciate the patience and trust of our valued customers.
Nick Wilwayco, Head of Public Affairs and Communications, Maya
As noted earlier, except for one user from whom BitPinas is still awaiting an update, the majority of the issues have been settled, according to confirmations received by BitPinas from the users.
Recent Maya News
In August, the firm soft-launched an in-app feature called “Maya Mutual Funds,” allowing users to invest with a minimum of ₱50. This feature is currently available to a limited number of users with upgraded Maya accounts and the latest app version, offering investment options in 13 prominent companies, including Google, Apple, and Tesla.
In June, Maya introduced the feature that enables users to send and receive various cryptocurrencies. This enhancement follows Maya’s collaboration with Coinbase Institutional in April 2022, allowing the platform to offer direct cryptocurrency buying and selling services to its 50 million users, accounting for almost half of the country’s population.
Recent Local Crypto Platform News
Recently, Coins.ph expressed its displeasure over the way GCash compared its promo rates to the usual rates of the licensed exchange. Coins has stated that it is prepared to match or even exceed GCrypto’s October Promo rates for price conversion.
These remarks followed GCash and its in-app crypto platform GCrypto move to include a series of screenshots with a price comparison for the leading cryptocurrency Bitcoin as well as Polygon’s MATIC, between GCrypto and other local exchanges Maya and Coins.ph in a marketing material.
This article is published on BitPinas: Maya Crypto Users Express Frustration Over Transaction Delays
Disclaimer:
- Before investing in any cryptocurrency, it is essential that you carry out your own due diligence and seek appropriate professional advice about your specific position before making any financial decisions.
- BitPinas provides content for informational purposes only and does not constitute investment advice. Your actions are solely your own responsibility. This website is not responsible for any losses you may incur, nor will it claim attribution for your gains.
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- Source: https://bitpinas.com/business/maya-responds-crypto-delay/
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