Best AI Chatbot Tools for Superior Customer Support

• Customer support is an essential aspect of any business, aimed at addressing customer inquiries, resolving issues, and ensuring a positive overall experience.
• However, for some, customer support and engagement with their community could require too much work. 
• While human agents undoubtedly possess unique qualities such as empathy and emotional intelligence, AI chatbots excel in terms of availability, scalability, consistency, speed, and multilingual support.

In our recent article, BitPinas discussed some of the artificial intelligence (AI) tools that were born to help us enhance our digital marketing strategies. 

For businesses, websites, and organizations, alongside marketing strategies is customer support. Customer support refers to the range of services and assistance provided to customers before, during, and after their purchase or use of a product or service. It is an essential aspect of any business, aimed at addressing customer inquiries, resolving issues, and ensuring a positive overall experience. 

However, for some, customer support and engagement with their community could require too much work. (Read more: Find remote customer support and community manager jobs)

Thus, in this article, here are the available AI chatbots that can be hired as customer support supervisors:

Ultimate: Transforming Customer Requests with AI

On its website, Ultimate claims to help businesses automate up to 60% of customer requests in 109 languages using natural language processing and deep learning, provide instant, 24/7 support in 109 languages, and delivers instant, measurable ROI and cost savings.

Ultimate offers various products and features, such as “UltimateGPT,” a generative AI engine that can resolve requests; “Ultimate Chat,” a chatbot platform that can handle conversations; “Ultimate Voice,” a voice bot platform that can understand and speak naturally; “Ultimate Ticket,” a ticket automation platform that can classify, route, and reply to tickets; and “Ultimate Agent Assist,” a tool that can provide real-time suggestions and feedback to users.

As of this writing, it is not free to use, but it offers a free trial and a customized pricing plan based on the customer’s needs and goals.

(Read more: Maximize Your Writing with AI: The Ultimate Guide to AI-Powered Content Writing Tools)

Netomi: Enhancing Customer Interactions with AI Solutions

Netomi affirms that it helps businesses automate up to 80% of customer requests using natural language processing, deep learning, and generative AI.

Netomi offers various products and features, such as “Netomi Email,” a feature that resolves email inquiries in seconds; “Netomi Chat,” a platform that can handle chat conversations across web, mobile, and messaging apps; “Netomi Voice,” a platform that can enable voice-based interactions over cellphones or smart speakers; “Netomi SMS,” a platform that can deliver text-based support over SMS or WhatsApp; and “Netomi Webform,” a platform that can transform webforms into conversational interfaces.

Netomi is not free to use, but it offers a free demo and a customized pricing plan based on the customer’s needs and goals.

(Read more: 6 AI-Powered Graphic Design Tools for Designers and Non-Designers)

Intercom: Personalized Customer Support with AI and Automation

Intercom is a customer service platform that uses artificial intelligence and automation to help businesses deliver fast and personalized support to their customers. It is known for launching “Fin,” the first known AI chatbot built with GPT-4 technology, which can automatically and accurately answer support questions with zero training required.

Aside from Fin, some of its features also include “Summarize,” a conversation summarization tool that can generate a detailed TL;DR of an entire customer conversation; “AI-powered Inbox,” which can generate replies, recap conversations for other agents, and create new help articles; article suggestions, which can immediately recommend helpful content with machine learning directly in the user’s product; and conversation topics, which can better understand customers with AI-powered analysis of support conversations.

Intercom AI is not free to use, but it offers a 14-day free trial and different pricing plans based on the user’s needs.

(Read more: Beginner’s Guide to Bing Chat: Leveraging AI for Real-Time Information)

Botsify: Automating Customer Service without Coding

Botsify allows users to build AI chatbots for their websites, Facebook Messenger, Slack, and SMS without coding. It claims to help its users automate customer service and improve responsiveness for better retention by enabling the user’s chatbot to understand natural language and provide relevant answers based on help center content.

It also allows its users to add images, videos, carousels, buttons, and more to their AI chatbots and integrate them with third-party services like Google Sheets, Zapier, and Shopify.

Botsify is not free to use, but it offers a 14-day free trial and different pricing plans.

(Read more: Ultimate Beginner’s Guide to ChatGPT: Learn How to Use AI Chatbot Effectively)

Bold360: Comprehensive AI-Powered Customer Engagement

Bold360 is a customer engagement and AI software that provides a platform for live agents and chatbots to interact with customers. It helps businesses deliver personalized support to their customers across multiple channels by using natural language processing.

It also has dynamic search bars, which allow customers to self-serve and deliver instant results and suggestions; an agent workspace, which provides a web-based interface for live agents to handle customer conversations and access contextual information; and conversational reporting, which helps its users analyze customer feedback, chatbot performance, and agent productivity. 

Lastly, users can connect Bold360 with third-party services like Salesforce, Zendesk, Google Analytics, and more.

Bold360 is not free to use, but it offers a 10-day free trial and different pricing plans.

(Read more: Five Must-Try AI Web Apps for Beginners and Enthusiasts)

The Impact of AI Chatbots on Customer Support

In the end, AI chatbots that serve as customer support supervisors have a number of advantages over humans, including 24/7 availability, the ability to handle an unlimited number of conversations simultaneously, and even the ability to provide consistent and standardized responses to customer queries in different languages. 

While human agents undoubtedly possess unique qualities such as empathy and emotional intelligence, AI chatbots excel in terms of availability, scalability, consistency, speed, and multilingual support. 

Have you ever experienced an AI chatbot that answered your queries? 

This article is published on BitPinas: Top 5 AI Chatbots for Customer Support and Engagement

Disclaimer: BitPinas articles and its external content are not financial advice. The team serves to deliver independent, unbiased news to provide information for Philippine-crypto and beyond.

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